At Seven Mart, we value every customer and aim to serve with respect, honesty, and fairness.
Respectful Shopping Environment:
We expect all customers to maintain respectful behavior toward staff and fellow shoppers. Abusive or inappropriate conduct will not be tolerated.
Price Transparency:
All our prices are clearly marked. If you notice any discrepancy at checkout, please alert our staff immediately — we will verify and resolve it fairly.
Product Availability:
While we try to keep all items in stock, availability may vary. For bulk orders or special requests, please speak to our customer service desk.
Health & Safety Compliance:
We strictly follow Qatar Baladiya standards. We request customers not to tamper with packaging, open sealed items, or consume food inside the store.
Return & Exchange Policy
We understand that sometimes a product may not be quite right. Here’s how we can help:
Return Timeframe:
Returns and exchanges are accepted within 7 days of purchase.
Original receipt is mandatory for all returns/exchanges.
Items must beUnused and in original packaging
With all labels, tags, and accessories
Not damaged or soiled
Non-Returnable Items:
Perishable goods (e.g., fresh food, vegetables, frozen items)
Personal care items (e.g., cosmetics, opened shampoos, razors)
Undergarments and socks
Electronics or appliances once opened or used
Clearance or discounted items marked “Final Sale”
Refund Method:
Refunds will be processed as store credit or same-day exchange, unless otherwise approved by the store manager.
Cash refunds are only provided for defective items after inspection.
Faulty or Damaged Products:
If an item is defective or damaged, please notify us within 24 hours of purchase. Bring the product and receipt to the customer service desk for inspection.
Need Help?
Our team is here to support you.
📍 Visit us at the Customer Service Desk
📞 Call us: +974 7773 0253
📧 Email: [email protected]
Thank you for choosing Seven Mart — your neighborhood store with heart.